SAP Field Service Mobile App

SET A NEW STANDARD FOR FIELD SERVICE EXCELLENCE

Outstanding service in the field is key to customer satisfaction and loyalty. Equipping your field engineers with the right resources, knowledge, and information at the point of service can help your company establish a reputation for service excellence that sets it apart from the rest.

The SAP Field Service mobile app gives field personnel anywhere, anytime access to relevant information from mobile devices, so that they can get to customer sites on time, complete more orders faster, and reduce processing time. By maximizing the field services capabilities of SAP Customer Relationship Management (SAP CRM), the mobile app helps field engineers become more productive and improves the overall efficiency of your service operations.

How Can the SAP Field Service Mobile App Help You?
The SAP Field Service mobile app supports essential functions that field engineers need while on the go to resolve issues on the first visit and meet service level agreements – so your company can increase customer satisfaction, lower service costs, and boost productivity:

Alerts
Push alerts to field engineers about new assignments, allowing them to view and accept or reject the assignments in real time.

Debriefing
Debrief the order at the point of service, reducing data errors and billing cycles.

Google Maps integration
Enable field technicians to view the geographical locations of current assignments so they can best plan their visit routes.

Offline work support
Allow field engineers to work offline and have all data refreshed automatically when they're back on line.

Dashboards
Let administrators view and monitor service order status and progress in real time.

The SAP Field Service mobile app leverages the proven mobile infrastructure strengths of Sybase Unwired Platform.